iHear linX Modern Earbud OTC Hearing Aids

iHear linX FAQ’s

What are the contraindications (preventive medical conditions)?

If you know, or were informed by a physician that you have any of the following conditions, you will need a medical clearance (prescription) by a physician before using the iHEAR device: – Visible deformity of the ear. – Fluid or drainage (not earwax) from the ear within the past 90 days. – Sudden, rapidly progressing, or changing hearing loss within the past 90 days. – Spells of acute or chronic dizziness. – Hearing loss on one side that worsened in the past 90 days. – A recent or current ear infection, a plugged-up fullness feeling. – A punctured eardrum. – Conductive hearing loss, or air-bone gap. – Excessive wax buildup, or a history of excessive wax buildup. – Foreign object stuck in ear canal. – Pain or discomfort in the ear. – Ringing in one or both ears which began or worsened in the last 90 days.

Why do I need to check the contraindications before using an iHEAR Device?

This is for you own protection to ensure there are no medical issues that may require help or advice from a health professional.

Will I benefit from using a single iHEAR device?

While most individuals have some benefit with a single hearing device, research has shown that for maximum benefit; including better localization of sound and better understanding, it’s best to wear a hearing device in each ear if both are within the fitting range of the device.

Will an iHEAR device help me with my tinnitus condition (ringing in the ear)?

The iHEAR devices are not intended specifically to remedy tinnitus. However, studies have shown that amplification by a hearing device provides some relief in approximately 2/3rd of all cases. This, of course, depends on the severity and frequency of the tinnitus condition. If you suffer from tinnitus or have further questions about it, we recommend that you seek professional evaluation for diagnosis and possible remedy.

Is the iHEAR device guaranteed to work for me?

No, there is no guarantee that the iHEAR device or any hearing device will work for you, even if you are within our hearing loss range. There are many factors that determine success including the type of hearing loss, size and shape of your ear canal.

How do I know when to replace the Dome/Tips?

When it becomes discolored or appears soiled. When feedback starts, becomes more frequent, or when the iHEAR device does not stay in the correct position in the ear. Comfort Tips need to be replaced after 30 days of use for optimal performance and minimal risk of infection, even if they are not visibly damaged or soiled.

How do I clean and maintain an iHEAR device?

• Clean the device(s) using the cleaning wipes provided, or with a tissue, or with a dry toothbrush.
• Always have clean hands before handling the hearing devices.
• Keep them away from children and pets.
• Refer to the iHEAR User Guide for more care and maintenance tips
• Watch the iHEAR maintenance videos on our site.
• DO NOT USE isopropyl alcohol or alcohol wipes to clean the iHEAR device. This may damage the device and void the warranty.