Our Products
Frequently Asked Questions
About Zushki
Zushki is a family-founded e-commerce company dedicated to enhancing the lives of caregivers and their loved ones. Our journey began in 2015 when our founders, among the 20% of Americans serving as informal caregivers, struggled to find comprehensive guidance and a diverse selection of resources in one place. This challenge inspired the creation of Zushki—a supportive platform for independent caregivers seeking proactive service, engaging content, and carefully curated products.
Zushki is headquartered in Charlotte, NC, but our award-winning team members are located across the United States.
We’re always on the lookout for service-oriented, mission-driven individuals to join our dynamic team. Be sure to visit our Careers page regularly for the latest opportunities!
Dedicated to advocating for caregivers and enhancing their lives, Zushki introduced the Zushki Caregiver Awards in 2021 to honor family caregivers who go above and beyond for their loved ones.
We sure are! Our founders, Bianca Padilla and Jonathan Magolnick, are also married. Many of their family members— including Bianca’s mom, whose caregiving journey inspired Zushki— are part of our team as well!
Ordering from Zushki
Orders & Payments
Our friendly Customer Care team is here to assist you with placing an order. We're committed to making your experience as smooth as possible. Feel free to call us at (800) 924-3560 or email us at support@zushki.com for help with orders, personalized product recommendations, returns, or any other assistance — we’re always happy to help!
We strive to process your order quickly, so cancellations are typically only possible within the first 15-20 minutes. To cancel an order, please call our friendly Customer Care Team at (800) 924-3560. If the cancellation window has passed, we’ll be happy to assist you with initiating a return.
Our top priority is supporting the caregivers we serve. If you encounter any issues with your order, please contact our Customer Care Team at (800) 924-3560 or email us at support@zushki.com, and we'll make it right
To reset your password, simply go to 'Account Settings' under 'My Account.' If you have any trouble, our friendly Customer Care Team is here to help. You can reach us at (800) 924-3560 or email support@zushki.com.
We accept Visa, MasterCard, American Express, Discover, and PayPal. Additionally, we accept FSA and HSA cards for eligible items (look for the 'FSA & HSA eligible' checkmark on our product pages).
We do not accept insurance, including Medicare or Medicaid. However, we can provide an invoice for you to submit to your insurance company for reimbursement.
You can update the email address linked to your account by going to 'Account Settings' under 'My Account.' If you encounter any issues, feel free to contact our friendly Customer Team at (800) 924-3560 or email us at support@zushki.com.
Tired of remembering passwords? Use our Quicklink option to receive a login link directly in your email. Simply click 'Email me a Quicklink' when logging into your Zushki account, and we’ll send you a link to log in—no password needed!
We understand how essential affordable, reliable products are for your caregiving needs. That’s why we offer rotating monthly deals on top brands and products, along with exclusive discount codes sent directly to your email. Looking for more savings? Our Autoship program gives you 5% off every recurring order of eligible items. For more details or help setting up Autoship, give us a call at (800) 924-3650.
Shipping
Our products are shipped in plain, unbranded cardboard boxes to ensure discreet delivery.
We provide free 1-2 day shipping on orders over $49. For orders under $49, 1-2 day shipping is available for $6.95.
Orders placed by 3 PM local time on business days will be shipped the same day. Orders placed after 3 PM will be shipped on the next business day.
Most orders are delivered within 1–2 business days.
You'll receive an email when your order is placed, another when it’s in transit, and a final email once it’s delivered. You can also track your order on the Orders page under My Account. If you’re having trouble finding your tracking information, contact our Care Team at (800) 924-3560.
Currently, we only ship within the continental U.S. Unfortunately, this means we cannot ship to Alaska, Hawaii, U.S. territories such as the Virgin Islands, overseas military addresses, or international destinations.
Most of our packages are shipped via UPS or FedEx to ensure fast and reliable delivery. In rare cases, if UPS encounters issues, we may use DHL or another carrier to deliver your order more quickly.
We are unable to deliver to P.O. boxes, but our shipping carriers can reach almost any location, including rural areas.
Returns
Our top priority is the satisfaction of the caregivers we serve. Zushki,s Happiness Policy guarantees your satisfaction! We’ll gladly accept returns within 30 days of purchase for a full refund, as long as the product is unopened, in its original condition, and in the original packaging.
To initiate a return, simply contact our friendly Customer Zushki Team at (800) 924-3560 or email us at support@zushki.com.
Absolutely! We’ll gladly accept unopened packages within 30 days of purchase. To arrange your return, contact our friendly Customer Zushki Team at (800) 924-3560 or email us at support@zushki.com.
Autoship
Our Autoship program lets customers set up regular, recurring orders without the need to call or visit our site. Busy caregivers can rest easy knowing their supplies will be delivered right to their doorstep, exactly when they need them. If you have too many products on hand, you can easily delay, modify, or cancel your shipments.
Yes! We offer a 5% discount on every recurring order of eligible products.
To set up a recurring order, simply select ‘Autoship & Save’ on the product page, then choose your preferred frequency and quantity. We’ll automatically process your order as often as you need, and you can make changes anytime. If you need help setting up Autoship, contact us at (800) 924-3560 or email support@zushki.com.
You can always check your shipment date by visiting ‘Autoship’ under ‘My Account.’ If you're running low, simply select ‘Ship Now’ to send your order immediately. If you have excess product, choose ‘Delay’ to have your order shipped at a later date. To update the frequency or next delivery date, click ‘Change’ next to ‘Frequency’ or ‘Next Order.’ Need assistance updating your preferences? Contact our friendly Customer Care Team at (800) 924-3560.
Yes! If you have excess product, just go to ‘My Account,’ then ‘Manage Autoships,’ and select the ‘Delay’ option.
To edit your Autoship order, go to ‘My Account’ and select the ‘Autoship’ option. From there, you can:
- Edit or remove products from your recurring order
- Delay this month’s Autoship shipment
- Select a custom ‘Next Ship Date’
- Update your Autoship frequency
- Change your payment method
- Update your shipping address (great for when you’re traveling and want to temporarily ship your order elsewhere)
- Add a coupon code to your Autoship order
To add new products to your Autoship, visit the product page, select ‘Autoship & Save,’ and add the product to your Autoship under ‘Delivery Frequency.’
To cancel your Autoship, log into your Zushki account, go to ‘Autoship,’ select your Autoship order, and click the gray ‘Cancel’ button under the billing information. This will cancel all future shipments of your Autoship. Not satisfied with your Autoship products? Our Customer Zushki Team is happy to provide a custom recommendation to better meet your needs. Call us at (800) 924-3560 or email support@zushki.com.
Most customers prefer to receive their order every 30 days. To determine the right quantity, consider how many products you use daily. For example, if you use four products per day and your favorite product comes in a case of 40, one case will last 10 days. To ensure you have enough for the entire month, you would need to order three cases. Still unsure about the quantity or frequency? Our friendly Customer Zushki Team is here to help—just give us a call at (800) 924-3560!
Yes! You can use one coupon code or discount per order, including on your Autoship orders. To apply a coupon code to your recurring order, simply go to the ‘Autoship’ page under ‘My Account’ and enter your code in the ‘Coupon Code’ field.
Privacy
We understand that you care about how your information is used and shared. That's why we've designed our services and data collection practices with your privacy as a top priority. For more details, please refer to our privacy policy.
Incontinence
Urinary Incontinence
Bowel incontinence, also known as fecal incontinence, refers to the involuntary release of stool and includes several subtypes. Constipation with overflow occurs when hardened stool blocks the colon, allowing liquid stool from the upper digestive tract to bypass the blockage and result in watery voids. Reflex incontinence happens involuntarily, often due to brain damage from a stroke. Fecal impaction involves a dry, hardened lump of stool trapped in the lower colon or rectum, which can press on the bladder and lead to double incontinence—the release of both urine and stool.
Bowel training is a common strategy for managing fecal incontinence. It involves establishing a routine of visiting the bathroom regularly, often after meals. Consistently having bowel movements at the same time each day can help reduce the likelihood of involuntary voids.
Diet plays a significant role in bowel habits. Consuming fiber-rich fruits and vegetables can help minimize constipation by softening stool. Additionally, fiber can reduce diarrhea by absorbing excess water, making the stool firmer and bulkier.
Bowel Incontinence
Urinary incontinence is the loss of bladder control, which can range from occasional leaks during activities like exercise, sneezing, coughing, or laughing, to urgent feelings that are so intense you may not reach a toilet in time.
When you urinate, the muscles in your bladder contract to move urine into the urethra, while the muscles around the urethra relax to allow urine to exit the body. Urinary incontinence typically happens when these muscles relax unexpectedly."
The four main types of urinary incontinence are stress incontinence, urge incontinence, mixed incontinence, and overflow incontinence.
Stress incontinence occurs when physical pressure on the bladder or abdomen causes urine to leak. This condition is often due to weak pelvic floor muscles but can also result from a weakened urethral sphincter, which may be caused by factors such as pregnancy, childbirth, surgery, an enlarged prostate, or hormonal changes.
Urge incontinence, also known as overactive bladder, occurs when involuntary bladder contractions cause a strong, persistent urge to urinate. It can be triggered by stimulants like caffeine, alcohol, and soda, medications, hormonal changes, cancer, urinary tract infections, or nerve dysfunction associated with conditions such as Parkinson’s, Alzheimer’s, multiple sclerosis, diabetes, and other forms of trauma.
Avoiding certain foods and beverages, such as those listed here, can help reduce the severity of urge incontinence.
Mixed incontinence is a combination of the symptoms of stress incontinence and urge incontinence. It is the most common form of incontinence experienced by women.
What does urinary incontinence mean?Overflow incontinence occurs when a person is unable to fully empty their bladder, resulting in unexpected leakage.
Female Incontinence
According to the Urology Care Foundation, up to one-third of Americans experience urinary incontinence, with women accounting for two-thirds of these cases.
Pregnancy, childbirth, and menopause can all place added stress on the bladder and abdomen, impacting the urinary tract and causing the pelvic floor muscles and bowel function to weaken or become damaged. Additionally, the female urethra is shorter than the male urethra and has less muscle control over urine flow.
Because female incontinence is so common, there is a wide variety of products designed specifically for women to provide comfort and confidence. These products often prioritize discretion, fit, and appearance, allowing women to find options that feel and look like regular underwear.
Urinary tract infections (UTIs) can irritate the bladder lining, making urinary incontinence more likely. Over 10% of women aged 65 and older, and 30% of women over the age of 85, are affected by UTIs.
Post-menopausal women are more likely to experience urinary incontinence due to changes in estrogen levels, which can affect the function of the lower urinary tract. Women who used hormone replacement therapy (HRT) after menopause are found to be two to three times more likely to experience urinary incontinence.
Male Incontinence
In elderly men, prostatitis (inflammation of the prostate) can lead to urethral pain and increased urinary frequency. Each year, approximately two million healthcare visits in the U.S. are related to prostatitis.
Elderly Incontinence
50% of individuals aged 65 and older report experiencing bladder or bowel incontinence.
A variety of factors can contribute to incontinence in seniors, with functional incontinence being a common issue. Cognitive, mobility, and sensory limitations may prevent older adults from reaching a toilet in time due to poor eyesight, arthritis, or other health concerns.
Stroke-Related Incontinence
Incontinence affects between one-third and one-half of stroke survivors. Several factors can increase the risk of urinary and bowel incontinence after a stroke, including brain damage, weakened muscles, mobility challenges, communication difficulties, and certain medications.
Of the 795,000 Americans who experience a stroke each year, only about 15% face long-term incontinence issues. A combination of healthy lifestyle changes, regular exercise, medication, and ongoing medical care can help reduce accidents and improve quality of life.
Diet & Incontinence
Fresh fruits and vegetables are packed with essential vitamins and minerals that support overall health. When you're healthy, your urinary system functions more effectively. Additionally, a diet rich in fruits and vegetables helps maintain a healthy weight, which plays a key role in supporting bladder health
Some individuals with an overactive bladder may notice that their symptoms worsen after consuming dairy products. Keeping a bladder diary can help identify if you’re one of these people. By tracking your diet and symptoms, you can also determine whether a specific dairy product (rather than all dairy) is the trigger to avoid.
When your bowels aren’t functioning properly, feelings of bloating or constipation can increase pressure on your bladder, leading to more frequent trips to the bathroom. Foods rich in whole grains—such as brown rice, whole-grain breads, pastas, and cereals—are high in fiber, which supports healthy bowel function and helps reduce bladder-related symptoms.
Sugar can promote bacterial growth in the body, potentially leading to urinary tract and bladder infections. Unfortunately, artificial sweeteners aren’t a better alternative, as they can also irritate the bladder. If you’re managing an overactive bladder or urinary incontinence, consider reducing your intake of sweets to see if it helps improve your symptoms.
Heavily seasoned foods can irritate the bladder, leading to an increased urge to urinate. While it's not entirely clear why spicy foods affect some people with overactive bladders and not others, the solution is simple for those who are affected: Avoid them.
Beverages that are acidic, caffeinated, or alcoholic can worsen an overactive bladder, intensifying symptoms and increasing the urge to urinate. It’s best to stick to water whenever possible. If you’re craving some flavor, try adding a slice of lemon.
If you choose juice, cranberry is the best option. Juices like orange, pineapple, and lemonade, as well as other acidic drinks, can irritate the bladder and increase the likelihood of accidents. Cranberry juice is a great choice because it helps prevent bacteria from sticking to the bladder, promoting better overall bladder health.
Managing Incontinence
During busy work hours, try timing your bathroom breaks, limiting water intake, and avoiding coffee, as it’s a diuretic and can irritate the bladder.
Spending more time outdoors often means less access to bathrooms. The best way to reduce summertime bathroom emergencies is by making lifestyle changes, such as maintaining a healthy weight, exercising regularly, and eating a fiber-rich, balanced diet to help minimize frequent straining. Read more.
As we age, muscle fibers naturally weaken, reducing their ability to handle stress. When the pelvic floor muscles can’t support internal organs properly, controlling urination or bowel movements becomes challenging. Regular exercise can help strengthen the pelvic floor muscles and improve control.
Even small accidents can cause urine to remain on the skin, potentially leading to irritation and infections."
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Incontinence Products
Not necessarily. Incontinence products like briefs and protective underwear have come a long way in terms of absorbency, even in the last decade. Many of our high-quality, medical-grade products offer superior absorbency compared to the 'moderate' options you might find at stores.
Many people who opt for the cheapest incontinence products end up needing to change them multiple times a day. Rather than focusing on the price, choose a product with the right absorbency for your needs. Plus, higher-quality products tend to be more breathable, absorb moisture faster, and offer more comfort with added stretch and softness.
Doubling up on pull-ups or briefs to prevent leaks could be costing you more than you think. When one high-quality product is sufficient, using two average products means you're spending extra money in the long run. Plus, wearing multiple incontinence products at the same time can cause skin irritation and discomfort.
If you experience a bladder accident, it’s essential to change your pad and underwear promptly. Be sure to wash and dry the area thoroughly to remove bacteria and prevent skin irritation. Special cleansers designed for incontinence often contain moisturizers and are pH-balanced to help minimize irritation.
Alzheimer’s & dementia care
Prolonged periods of sitting or lying down can increase the risk of bedsores and skin irritation, which, if untreated, may lead to infections of the skin, blood, or even bone. The best time to check your senior’s skin is while assisting them with bathing or dressing. To prevent such issues, establish a care routine that includes regular bathing, balanced nutrition, adequate hydration, and the use of gentle, skin-sensitive products. Learn more.
Set realistic expectations and achievable goals for your conversations. Avoid open-ended questions, minimize background noise, and use non-verbal cues to supplement your words. Being personal is equally important—hold their hand, maintain eye contact, and speak in a warm, soothing tone. Learn more.
Create a calm, distraction-free environment to help your loved one enjoy meals. If they’re hesitant to eat, try mimicking the act of eating to encourage them. Focus on their nutrition by blending vegetables into milkshakes, offering high-protein finger foods, and adding extra calories through supplements. Learn more.
Encourage your loved one to undress themselves rather than undressing them directly. Before they enter, let them feel the water temperature by extending their hand into it. To ensure safety, turn them away from the faucet and keep the shower controls out of sight to prevent sudden changes in temperature. Between showers, maintain cleanliness using no-rinse products like shampoo caps, body washes, and disposable bath wipes.
Arthritis care
Regular exercise can help counter the decline often experienced by people with arthritis. Strengthening muscles and improving tendon flexibility can reduce pain and stiffness, with noticeable improvements often occurring within six weeks. Learn more.
A study published in the Journal of Rheumatology suggests that yoga can greatly improve tenderness, pain, and range of motion. Another study shows that yoga is beneficial in managing rheumatoid arthritis, thanks to its combination of stretching, strength training, breathing exercises, and meditation techniques. Learn more.
Bariatric care
Bariatric is a medical term used to describe obesity, focusing on the treatment, prevention, and causes of excess body fat.
Obese individuals are at higher risk for mobility issues and weight-related health concerns, such as pressure sores and incontinence. Excess weight strains the joints, forces the heart to work harder, and can make it challenging to reach certain areas of the body. These factors can contribute to a range of problems, including chronic pain, shortness of breath, and difficulty maintaining proper hygiene.
Obese individuals are more likely to experience chronic conditions such as heart disease, arthritis, and diabetes. While these issues are serious, they can be managed through regular doctor visits, lifestyle changes, and medication. Other weight-related health concerns, such as skin care and incontinence, require ongoing monitoring and daily care.
Incontinence is particularly common among bariatric patients. As excess fat accumulates in and around the abdominal area, it increases pressure on the bladder. This pressure can weaken the pelvic floor muscles, leading to involuntary urination and bowel movements. Additionally, individuals wh
Incontinence products can help extend the time between bathroom breaks and protect clothing and bedding, but they must be changed regularly. If stool or urine is left on the skin, it can lead to infections or diaper rash. Explore our range of bariatric care products here.
Stroke recovery
Incontinence affects between one-half and one-third of stroke survivors. Several factors can increase the risk of urinary and bowel incontinence after a stroke, including brain damage, weakened muscles, mobility issues, communication difficulties, and prescribed medications.
Of the 795,000 Americans who suffer a stroke each year, only 15% experience long-term incontinence issues. A combination of healthy lifestyle changes, at-home exercises, medication, and regular doctor visits can help reduce accidents and improve quality of life. Learn more.
Incontinence following a stroke can pose significant psychological challenges. Many individuals experience feelings of embarrassment, shame, and depression. If you suspect incontinence is affecting your loved one's mental health, schedule an appointment with their primary care physician to explore treatment options such as talk therapy or joining an incontinence support group.
For individuals who have difficulty swallowing, biting, or chewing, pureed foods can be a great solution. Serving meals with a soft, pudding-like consistency helps provide essential vitamins, minerals, and nutrients while reducing the risk of choking or digestive problems.
Prolonged periods of sitting or lying down can increase the risk of bed sores and skin irritation, which, if left untreated, may lead to infections in the skin, blood, or bones. The best time to check your loved one's skin is while assisting with bathing or dressing. Establish a preventive care routine that includes regular baths, proper nutrition, adequate hydration, and the use of gentle skin products.
Incontinence
General
When selecting the best incontinence product for your needs, consider factors such as absorbency (light dribbling, moderate dribbling, full voids, or multiple voids daily), mobility level, and the type of incontinence (urinary or bowel). For more guidance, read our full guide on choosing the right product, or call our caregiving specialists at 855-855-1666 for a personalized recommendation.
There are several reasons why you might experience incontinence leaks, including:
Incorrect product size: Many assume a larger product offers higher absorbency, but larger products can create gaps at the waist and leg openings, leading to leaks. The right-fitting product should have tabs fastened at the front of the hips (not off to the sides or over the belly) and an absorbent core that fits snugly against the body.
Insufficient absorbency: If you're using a product with lower absorbency, you may need to switch to one labeled as "heavy" or "overnight" for better protection.
Plastic-backed products used inside another product: Some caregivers place a plastic-backed item, like a bladder pad, inside a pull-up or brief to increase absorbency. However, liquid can't pass through the plastic backing, which can cause leaks out of the leg holes and damage the skin.
Leg ruffles turned the wrong way: Leg ruffles (or leg barriers) should be turned out, away from the skin, to ensure maximum protection.
Side sleeping: If you're leaking from the leg holes while sleeping on your side, try adding a booster pad around the leg openings or genital area for extra protection.
Polymers are small absorbent beads found in the cores of most incontinence products. They effectively soak up liquid and neutralize the ammonia in urine, which is responsible for any odor. This provides an added layer of discretion for individuals with incontinence. Generally, products with a higher polymer content are more absorbent.
There are several reasons why you might develop a rash from incontinence supplies. It’s important to consult with your doctor to determine the exact cause. Here are some common causes:
- Rash or redness around the buttocks: This may indicate that changes are not being made frequently enough. Many tab-style products and some pull-ups have a wetness indicator to help you know when a change is needed.
- Rash or redness around the crotch: This usually means the product is too tight. Consider switching to a larger size.
- Rash or redness in the inner thigh: This typically suggests that the product is too large. Opt for a snugger fit, ensuring the product's core rests against the body.
- Overall discomfort or widespread rashes: This may indicate improper cleaning. Using adult-sized hygienic wipes, perineal cleansers, and barrier creams can help maintain healthy skin and prevent irritation.
Incontinence product names can vary depending on the company, brand, or website, which can make navigating the options a bit confusing. However, most products fall into three main categories:
Tab-Style Diapers: Also referred to as “briefs,” “briefs with tabs,” or “adult diapers,” these products open at the sides and secure across the front. They are ideal for those who need assistance with changes or require high absorbency.
Pull-Ups: Also known as “protective underwear” or “pull-up underwear,” these products resemble traditional underwear but have an absorbent core. They’re great for individuals who are mobile and prefer managing incontinence independently.
Underpads: Commonly called “chux” or “bed pads,” these rectangular pads are designed to protect furniture like beds, couches, or wheelchairs from leaks.
For those seeking discretion, bladder pads or male guards are great starting options. If you experience light incontinence (such as dribbling or occasional leaks), a bladder pad is the most simple and discreet choice. For those with heavier incontinence, a pull-up style may be more suitable. Keep in mind that products with higher absorbency tend to be bulkier, so begin with a moderate absorbency level and increase it as needed. Look for cloth-like backing, which is breathable, skin-friendly, and silent—similar to regular underwear (no crinkling!). Additionally, prioritize products with an odor guard, as many of our options feature this to neutralize ammonia in urine and help eliminate odors.
Pull-up diapers
To choose the best adult pull-up, we recommend following these four steps:
Determine the right absorbency level. If you're dealing with light dribbles or one full void, a moderate absorbency will suffice. For 2-4 voids, go for a 'heavy' absorbency. For multiple full voids or overnight protection, opt for an overnight absorbency.
Consider essential features. Look for an odor guard, color options that suit your preference (feminine or masculine), or a breathable waistband.
Select your size. Incontinence products tend to run larger than traditional clothing. It's best to measure your waist and hips in inches, then refer to the size guide on each product to select the larger measurement for a proper fit.
Reach out for assistance. If you're unsure, our Customer Care Team is here to help. We’re caregiving specialists and love matching you with the ideal product for your needs. Call us at (800) 924-3560 for personalized advice.
Male-specific pull-up underwear is designed to meet the unique needs of men. These products feature a contoured fit tailored to the male body, extra absorbent polymers in the front (where men tend to void), and come in more masculine colors, such as steely grey. Our customers recommend Prevail Daily Pull-Up Underwear for Men, or for extra absorbency, Prevail Overnight Pull-Up Underwear for Men. Another popular choice is TENA Men Protective Incontinence Underwear, Super.
There are a few key differences between adult diapers and pull-ups. Pull-ups resemble regular underwear and are worn just like them, while tab-style adult diapers open at the sides and fasten in the front. Pull-ups are ideal for active, mobile adults with mild to heavy urinary incontinence, while tab-style briefs are better suited for caregivers or individuals who are immobile, offering greater absorbency for heavy incontinence, including bowel incontinence. In general, tab-style briefs tend to be more absorbent than pull-ups.
In most cases, the back of the pull-up is marked with colored threads, the size printed on the inside label, or the word 'back' on the product. Some brands may indicate the front instead, in which case it will usually say 'front.
There are three main differences between unisex pull-ups and gender-specific pull-ups:
Contour and Shape: Gender-specific pull-ups are designed to better fit male or female bodies, offering a more discreet and comfortable fit.
Polymer Placement: Polymers, the absorbent beads that soak up moisture, are strategically placed based on gender. Women’s pull-ups have more polymers in the core, where women typically void, while men’s pull-ups have extra polymers in the front for greater absorbency where needed.
Gender-Specific Designs: These pull-ups often come in gender-specific colors, like purple for women or steely grey for men, providing an added layer of dignity and personal preference.
About Zushki
- Orders & Payments
- Shipping
- Returns
- Autoship
- Privacy
Incontinence
- Urinary Incontinence
- Bowel Incontinence
- Female Incontinence
- Male Incontinence
- Elderly Incontinence
- Stroke-Related Incontinence
Diet & Incontinence
- Managing Incontinence
- Incontinence Products
Care Solutions
- Alzheimer’s & Dementia Care
- Arthritis Care
- Bariatric Care
- Stroke Recovery
- Stroke-Related Incontinence
Our Products
- Incontinence Supplies
- General Pull-Up Diapers
Our Overnight Pull-Ups offer the highest absorbency available, providing reliable protection for a full night's sleep. These pull-ups also feature breathable backing and odor control, ensuring comfort and discretion throughout the night.
Bariatric pull-ups, such as Tranquility Premium Overnight Pull-Ups or Attends Bariatric Pull-Up Underwear, are excellent choices for waist sizes up to 80 inches. However, keep in mind that your clothing size, like 2XL, may not be the best match for incontinence products. We always recommend measuring your waist and hips to determine the most accurate fit.
If you require a size larger than 2XL, consider using a tab-style brief. These are designed to accommodate waist sizes up to 106 inches. To put on a tab-style brief by yourself, pre-fasten the tabs to form an underwear shape, then step into the product as you would with a pull-up. Once the brief is around your waist, adjust and tighten the tabs for a secure and comfortable fit.
Swim pull-ups, such as SwimMates, are specifically designed to contain bowel incontinence while in the pool. Unlike standard pull-ups, which use absorbent polymers to soak up urine, swim pull-ups do not contain these polymers. This is because they would absorb pool water and break down, making it impossible for swim products to technically absorb urine.
A booster pad can be placed inside a pull-up to provide an additional layer of absorbency. These pads feature a flow-through backing, which allows excess liquid to pass through to the absorbent layer beneath once the pad is full. However, it is not advisable to use a bladder pad or any other product with a plastic or waterproof backing inside a pull-up or brief. The waterproof layer can trap moisture against the skin, leading to discomfort and potential leaks around the sides and waistband.
To find the perfect pull-up size, measure both your waist and hip in inches. Use the larger measurement to match the sizing guide provided with each product. A well-fitted pull-up should feel secure but not overly tight or restrictive. The absorbent core should sit comfortably against the body without sagging or drooping.
For the most discreet pull-up, look for these features:
- A gender-specific design that contours to the body, reducing visibility under clothing.
- Cloth-like backing, which is breathable, skin-friendly, and silent (no crinkling when you move).
- Odor guard, which neutralizes the ammonia in urine, keeping you feeling and smelling fresh.
Adult diapers with tabs
To choose the best adult pull-up, we recommend following four steps:
Determine the absorbency level you need: For light dribbles or one full void, a moderate absorbency may be sufficient. For 2-4 voids, choose a 'heavy' absorbency product. If you need protection for many full voids or overnight, opt for a product designed for overnight use.
Consider additional features: Look for features like odor control, gender-specific colors, or a more breathable waistband, depending on your preferences.
Choose the right size: Incontinence products often run larger than regular clothing. Measure your waist and hips in inches and select the larger measurement to reference the sizing guide included with each product.
Reach out for assistance: If you need help finding the right product, our Customer Care Team is here to help. We're made up of caregiving specialists and can match you with a product that best suits your needs. Call us at 855-855-1666 for personalized assistance.
All tab-style diaper products are unisex, meaning they are designed to suit both male and female anatomies. The best product for you depends on your absorbency needs, feature preferences (such as refastenable tabs, durable side panels, or odor guard), and size.
There are a few key differences between adult diapers and pull-ups. Pull-ups resemble regular underwear and are worn the same way, while tab-style adult diapers open at the sides and fasten in the front. Pull-ups are ideal for mobile, relatively active adults with mild to heavy urinary incontinence, while tab-style briefs are better for those who are immobile or need assistance with care. Tab-style briefs are also more absorbent and are best suited for heavy incontinence, including bowel incontinence.
Plastic-backed diapers are not necessarily more absorbent than cloth-backed diapers. Absorbency depends on the amount of absorbent polymers (tiny beads) in the product, not the backing. Cloth-backed diapers are just as absorbent—if not more so—and they offer better comfort, breathability, and skin health benefits compared to plastic-backed options
There are a few ways to put a tab-style product on your loved one, but the easiest method is often while they’re lying in bed. Start by gently rolling your loved one onto their side. Fold the diaper lengthwise (like a ‘hotdog’) and slide it between their legs, ensuring the tabbed side is facing the back. Fan the back panel across their behind, then carefully roll them back onto the product. Next, pull the front panel up over their belly and fasten the tabs securely. If the product is the right size, there should be no gaps around the leg openings, and the core will fit snugly against the body without hanging too low.
To put on a tab-style product, start by fastening the tabs to the front to create the shape of underwear. Then, step into it like you would regular underwear (many people find it easiest to do this while sitting on a chair or toilet). Once the product is in place, adjust the tabs for a secure fit. Some prefer to open the diaper, place it on a chair with the inside facing up, and sit down onto it. Then, simply pull the front panel up over your body and fasten the tabs. Choose whichever method feels most comfortable for you!
Our Overnight Briefs with Tabs are our most absorbent option. They also feature breathable backing and odor guard, ensuring you stay comfortable and dry for a full night’s sleep.
A booster pad can be added to a pull-up for extra absorbency. These pads have a flow-through backing, allowing liquid to pass through to the absorbent product beneath once full. However, we do not recommend placing a bladder pad or any product with a plastic or waterproof backing inside a brief or pull-up. The waterproof backing traps liquid against the skin, which can cause skin irritation and lead to leaks around the sides and waistband.
To choose the right pull-up size, measure both your waist and hip sizes in inches. Use the larger of the two measurements to reference the sizing guides provided with each product. A well-fitting product should feel snug but not tight or uncomfortable, with the core resting securely against the body (without sagging).
Briefs with tabs tend to be bulkier than pull-up underwear, so if discretion is a priority, you might want to consider a pull-up style (especially if you’re managing moderate to heavy urinary incontinence). For a more discreet tab-style option, look for products with cloth-like backing, which provides a quieter experience, and an odor guard to neutralize ammonia, keeping you feeling fresh and odor-free.
How often a loved one needs to be changed depends on how frequently they’re voiding. Regular changes are essential to maintain skin health and ensure comfort. Each product is equipped with a wetness indicator that changes color, signaling when it's time for a change. Additionally, tab-style products should always be changed immediately after a bowel movement.
How to Change a Tab-Style Adult Diaper:
Prepare the Area: Place a disposable underpad under your loved one to protect the furniture from spills during the change.
Remove the Soiled Diaper: Gently roll your loved one onto their side and slide the soiled diaper out from beneath them.
Cleanse the Skin: Use extra-large hygienic wipes (larger than baby wipes) to clean your loved one. If necessary, apply a perineal cleanser to ensure thorough cleanliness, especially for sensitive areas.
Apply Barrier Cream (If Needed): For extra skin protection, particularly if your loved one is experiencing diaper rash, apply a barrier cream to guard against moisture.
Put on the Fresh Diaper: Roll your loved one onto their side again, fold the clean diaper lengthwise (like a “hotdog”), and slide it between their legs, with the tabbed side facing the back. Spread the backside out across their behind and gently roll them back over onto the diaper.
Secure the Diaper: Pull the front panel up over their belly and fasten the tabs snugly. Ensure there are no gaps around the leg holes and that the core is securely positioned against the body without drooping.
Incontinence pads
A booster pad is designed to be placed inside an existing incontinence product, such as a pull-up or brief. It features a “flow-through backing” that allows moisture to pass through once the pad reaches its capacity, adding an extra layer of absorbency. Booster pads are ideal for individuals needing additional protection, side sleepers (since they can be positioned anywhere inside the product for targeted absorption), or those who travel (as they offer the convenience of swapping out the booster pad rather than changing the entire product in a public restroom)
When selecting an incontinence pad, it’s crucial to understand which type best suits your needs:
Bladder Pads: Ideal for women with light to moderate urinary incontinence (such as leaks when laughing or postpartum incontinence), especially those who are relatively active.
Male Guards: Perfect for active men with light-to-moderate urinary incontinence (like dribbling), or those recovering from prostate surgery and experiencing light leakage.
Booster Pads: Great for adding extra absorbency to your current incontinence product, as they fit inside pull-ups or tab-style briefs.
Pant Liners: Extra-long pads similar to a brief but without side panels. Best for those needing pull-up level protection but who can’t wear pull-ups (such as travelers, those with stomas, or unique body shapes). These also fit up to 7XL figures.
Belted Pads: These pads come with a strap around the waist, offering a more secure fit for bladder pad users who need extra stability and don’t want the pad to shift.
Bowel Pads: Tailored for those with bowel incontinence (with or without mild urinary incontinence). These pads have a pouch in the back to contain bowel movements, including high-pressure voids.
Both male guards and bladder pads are designed to sit inside regular underwear, and both feature absorbent polymers in the core, making them ideal for light to moderate urinary incontinence. The main difference lies in their shape and design. Male guards are specifically designed for men and have a shape similar to an athletic cup, cupping the penis to effectively catch urinary leaks. These are best worn with regular briefs (not boxers). Bladder pads, on the other hand, are designed for women and resemble menstrual pads. They typically have an adhesive backing to securely attach to underwear.
Bladder pads, including the polymers inside, are not designed to absorb menstrual fluid, which is denser than urine and may not be absorbed as effectively. If you're dealing with postpartum incontinence and bleeding, we recommend using an overnight pad. These pads are designed to handle heavy absorption and offer protection against both urine and menstrual bleeding.
A booster pad can be added to a pull-up for extra absorbency. These products feature a flow-through backing, allowing liquid to pass through to the absorbent core once full. However, we do not recommend inserting a bladder pad or any product with a plastic or waterproof backing into a brief or pull-up. The waterproof backing can trap moisture against the skin, leading to skin irritation and leaks at the sides or waistband.
Overnight incontinence pads offer the highest absorbency levels. For those who prefer the absorbency of a pull-up but the style of a pad, pant liners are a great option. However, if you experience heavy incontinence (such as multiple full voids throughout the day or at night), we recommend switching to a pull-up style product. These provide enhanced absorbency, better coverage, and the familiar fit of regular underwear.
If you’re experiencing complete bladder voids or notice that your bladder pad is leaking, it may be time to switch to a pull-up style product. Pull-ups offer enhanced absorbency, as well as the comfort and discretion of regular underwear.
When choosing the right bladder pad, consider both absorbency and length. For light, occasional leaks (such as dribbling or sprinkling when you laugh), a light to moderate pad will be sufficient. For heavier leaks, opt for a moderate to maximum absorbency pad. If you need overnight protection, choose a pad with overnight absorbency. If discretion is important, select a shorter, thinner pad. For more comprehensive coverage, choose a longer pad.
Underpas
Underpads, also known as "chux" or "bed pads," are absorbent pads designed to protect furniture and surfaces. They can be placed on beds, wheelchairs, or other areas, featuring an absorbent core that locks in moisture and a waterproof backing to prevent leaks. Underpads are ideal for extra incontinence protection, wound care, or when changing enteral feeding or ostomy supplies.
Disposable underpads are ideal for those needing moderate to heavy absorbency, want to avoid messes, or require support when repositioning loved ones. Reusable underpads are a great choice for those seeking an eco-friendly option. They’re also more economical for light absorbency needs, as you only need to purchase one, unlike disposables that require multiple packs.
Extra-strong underpads, such as Attends Premier Underpads or Cardinal Wings Quilted Premium Comfort Underpads, are designed for durability and provide support when repositioning loved ones. Simply place your loved one on top of the underpad, then gently lift one side to help turn or adjust them.
When using a low air loss mattress, choose underpads that are labeled as 'low air loss compatible' or 'suitable for air-permeable mattresses,' such as the Cardinal Wings Quilted Premium Comfort Underpads.
If your underpad shifts during the night, try one with an adhesive backing to help it stay in place. Choosing a larger size will also reduce movement, and tucking the ends under the mattress can help secure it. Alternatively, a reusable underpad with a non-slip backing can be a good option, though it may be less absorbent than disposable pads. For added protection, you can layer a reusable underpad beneath a disposable one.
Machine wash your reusable underpad just like any other clothing item, but make sure to wash it only with other underpads. Avoid overloading the washer, and never exceed 85% capacity when washing or drying. Drying time will vary depending on the underpad’s absorbency—higher absorbency pads may take longer to dry. After the drying cycle, remove the underpad within five minutes to preserve the fabric. Do not use fabric softeners, as they can reduce the absorbency of the pad.
When choosing the right size underpad, consider the area you want to protect. Larger underpads are best for beds or couches, while smaller ones are more suitable for wheelchairs or car seats. It’s also important to consider the size of the person using the pad—bariatric individuals may require larger underpads for optimal coverage.
An underpad with a "polymer core" contains absorbent beads that convert liquid into a gel, ensuring the top stays dry. Only disposable underpads typically feature polymer cores. On the other hand, an underpad with a "fluff core" uses absorbent fluff material to soak up liquid. While fluff is less absorbent than polymer, it provides an affordable option for those with light absorbency needs. Both reusable and disposable underpads offer fluff core options.
We do not recommend folding or cutting underpads. Folding can interfere with their ability to absorb properly, as the absorbent topsheet and waterproof backing can no longer function as intended, leading to leaks. Cutting an underpad can cause the absorbent polymers or fluff to spill out, reducing its effectiveness and overall quality.
Baby and youth
If your child has outgrown baby diapers but is still too small for adult sizes, youth pull-ups and tab-style options are a great solution. Many of our products, like the Prevail Pull-Up Extra, come in youth sizes up to 2XL, offering a perfect fit for growing children and teens.
Diapers such as Cuties Complete Care Baby Diapers and Comfees Premium Baby Diapers are hypoallergenic, making them perfect for safeguarding your baby's sensitive skin.
Adult diapers and baby diapers differ in size, absorbency, and specific features. While they share some common features, such as wetness indicators and absorbent polymer cores, adult diapers typically include additional caregiver-friendly options. These may include refastenable tabs and reinforced side panels to prevent tearing.
To change a teen’s diaper, begin by carefully rolling them onto their side. Fold the diaper lengthwise (like a ‘hotdog’) and slide it between their legs, ensuring the tabbed side is positioned at the back. Gently spread the back panel across their backside, then roll them back onto the diaper. Next, pull the front panel up over their stomach and secure the tabs snugly. If the diaper is the correct size, there should be no gaps around the leg openings, and the core should fit securely against their body without hanging too low.
Many of our youth pull-up and tab-style diapers are available in smaller sizes that are well-suited for teenagers. We recommend choosing a product with a wide size range (from XS to XL or 2XL) to avoid needing to switch products as your teenager grows.
Personal Care
Hygienic wipes
Not all cleansing wipes are the same. They come in both scented and unscented varieties. Some are flushable, while others are not. Additionally, you can find wipes that contain lotion or soothing ingredients like aloe. Read on for more details.
If you have sensitive skin, we recommend choosing unscented hygienic wipes, available here. Look for wipes that feature ‘skin-smart’ ingredients like aloe, chamomile, and vitamin E. These ingredients help soothe sensitive skin while ensuring effective cleaning."
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While baby wipes are safe for use on adults, we recommend trying adult hygienic wipes instead. These wipes are usually larger, designed to better fit adult bodies, and help protect caregivers' hands from potential messes. They are also typically made from sturdier materials, reducing the likelihood of tearing.
Yes! Hygienic wipes are made with a type of alcohol that won’t dry out from heat, making them safe to warm. To provide a more comfortable experience for your loved one, you can place a few adult wipes in a plastic bag and warm them in the microwave. We recommend heating them in 10-second intervals to prevent them from getting too hot.
Hygienic wipes are a great option for cleaning your loved one between baths. Twice the size of regular baby wipes, they provide a convenient, no-rinse solution and leave your loved one feeling refreshed. You can even keep a pack in your car to use after the gym or a hike.
It is perfectly safe to use adult wipes on your loved one's face! If you or the person you're caring for have sensitive skin, we recommend choosing one of our unscented options. For added comfort, look for wipes that contain soothing ingredients like aloe, vitamin E, and chamomile.
Most adult wipes are approximately twice the size of standard baby wipes. The typical size for adult hygienic wipes is around 8 x 12 inches, and you can always find the exact dimensions in our product descriptions.
Our flushable adult wipes can be found here. They are made with materials designed to break down after flushing and are considered 'sewer safe' when used as directed (flushing one wipe at a time).
Yes! We offer a range of excellent unscented wipes, available here. These are an ideal choice for individuals with sensitive or delicate skin.
Adult hygienic wipes can certainly be used to remove makeup. If you’re using them on your face, we recommend selecting an unscented wipe that’s gentle on sensitive skin.
Bath & body
If you're caring for someone who is bedridden, there are great no-rinse cleaning solutions to help keep your loved one fresh and clean without the need for a shower. No-rinse body washes provide effective cleansing, and perineal cleansers are specifically formulated to address incontinence-related messes. Check out 5 Bathing Products for Bedridden Loved Ones.
Perineal washes are an effective way to thoroughly clean a loved one experiencing incontinence. Formulated for the most sensitive areas of the body, these cleansers are gentle on the skin, leaving care recipients feeling fresh and clean. If your loved one has sensitive skin, consider choosing an unscented option, like these.
No-rinse cleansing products are body washes and cleansers that are applied directly to your loved one’s skin and don’t require rinsing like traditional body washes. These are perfect for bedridden individuals, those who have difficulty showering, or anyone looking for a quick refresh between showers or baths.
To use a no-rinse cleanser, simply apply the liquid, gel, or foam to the skin. There's no need to wipe or rinse off the product—the cleanser does all the work for you!
Many of our bath and body products are designed for sensitive skin, but there are certain features to look for if you need something extra gentle. Unscented products typically cause less irritation, and alcohol-free options help retain moisture in the skin, preventing it from drying out.
Calmoseptine is a healing ointment used to prevent and treat diaper rash, hemorrhoids, wounds, skin around feeding tube sites, pressure sores, bed sores, and conditions like eczema and psoriasis. This soothing ointment provides a cool sensation while combating bacterial and fungal infections, helping to speed up the healing process for various skin concerns.
Hair care
If you're caring for a bedridden loved one, we recommend using a no-rinse solution like a Shampoo Cap or no-rinse shampoo to wash their hair. These products effectively absorb grease and dirt, leaving the hair feeling soft and refreshed. Shampoo caps can even be warmed in the microwave for added comfort.
Nutrition
Drinks and shakes
Not all nutritional shakes are the same. However, the nutritional shakes available at Zushki are specifically designed to support individuals with unique dietary needs. These shakes can be a healthy option for those at nutritional risk, experiencing unintended weight loss, or following a fluid-restricted or volume-limited diet.
Many seniors have unique dietary needs, and nutritional drinks can help meet those needs. Whether a senior is struggling with swallowing or experiencing a loss of appetite, these drinks ensure they receive the necessary daily nutrition. The best nutritional drinks are calorie-dense, rich in essential vitamins and minerals, and taste good. To learn more about which nutritional drink is ideal for seniors, read more.
Cancer patients often experience a loss of appetite due to the symptoms of the disease or the side effects of treatment. Nutritional drinks and shakes can help them get the essential nutrition they need. A mild, pleasant flavor, like the vanilla Boost Very High Calorie drink, is an excellent choice as it is both tasty and nutritious, providing 22 grams of protein and 530 calories per serving.
Patients on a renal diet should look for nutritional drinks or shakes that are low in sodium, phosphorus, and protein. The Novasource Renal Oral Supplement is specially designed to meet the needs of renal patients, including those with fluid restrictions.
Food additives
Food additives are substances that can be added to food and beverages to enhance their nutritional value. They often contain high calorie counts, along with essential vitamins and minerals.
Sodium and phosphorus are the most commonly used minerals in food additives.
Thickened water is a beverage specially designed for individuals with swallowing difficulties, known as dysphagia. You can either buy pre-thickened water or use over-the-counter thickening agents to adjust the consistency of regular water at home.
Food and drink thickeners are starch or gel-based additives designed to make liquids and foods easier to swallow. They slow down the flow of thin liquids, reducing the risk of them entering your loved one’s airways. If food or liquid accidentally "goes down the wrong pipe" and reaches the lungs, it can lead to risks such as choking, coughing, or aspiration pneumonia.
Purees and meals
Pureed foods provide a modified texture for individuals who have difficulty chewing and/or swallowing. These foods are usually pre-cooked and then blended, mashed, or whipped until they achieve a smooth consistency.
You can find a wide range of pureed food options for adults here at Zushki . Browse our selection of pureed food products. If you need assistance in choosing the right option for your needs, feel free to give us a call at (800) 924-3560.
Enteral feeding formulas
When selecting an enteral feeding formula, it’s important to consult with your doctor. Their recommendation will be based on a nutritional and physical assessment, as well as the individual’s GI function and overall medical condition. If you need help choosing the right formula, feel free to call us at (800) 924-3560.
Unopened tube feeding formulas should be stored at room temperature.
Pediatric supplements
Pediatric multivitamins are daily nutritional supplements designed to ensure children receive the essential vitamins and minerals they need. While similar to adult multivitamins, they are specially formulated to meet the unique needs of children, especially those who may not be getting sufficient nutrition from their regular meals, which could affect their growth.
Always consult your child’s healthcare provider before adding any new supplements to their diet. If your child is eating a balanced diet, they may not require additional supplements. However, if they are on a restricted diet, such as a vegetarian diet, they might need supplementation of nutrients like vitamin B12, vitamin D, iron, vitamin A, calcium, zinc, and riboflavin.
Children who are consuming a balanced diet typically don’t need vitamin supplementation. If your child’s doctor recommends adding a multivitamin, it is usually for children aged two or older. When selecting a multivitamin, look for one that provides no more than 100 percent of the daily recommended values for vitamins and minerals.
PediaSure is designed for children ages 2-13 who may require extra nutritional support due to illness or general deficiencies. It offers a good source of protein along with essential vitamins and minerals to help meet their dietary needs.
Generally, children who consume a well-balanced diet with fruits, vegetables, meat, and fish do not need extra supplementation. However, if they follow a restrictive diet, such as a vegetarian or vegan diet, they may benefit from taking vitamin D. Always consult with your doctor before adding any new vitamins or supplements to their routine.